Work on the system started in December 2010. LShift was challenged to build a system
that allowed the charity to be self-sufficient in building up client care information
in an iterative, non-linear fashion, allowing incomplete data to be saved and updated
over time and creating a system that they could host themselves and through which they
could generate their own ad hoc reports. No existing CRM system was flexible or open
enough to meet these challenges.
The system went live in May 2011, and new phases of work are in the pipeline. Freedom
from Torture is inviting third parties interested in using the software
to get in touch and help shape future development.